Refund policy

Due to local liquor laws, customers may not return or exchange any wine product once it has been shipped.

Damaged Items 

When your order arrives, please inspect the box for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please submit a request through the  Return Portal  where you will process a replacement order.

Gift Cards
All gift cards are considered final sale, are non-refundable and may not be redeemed for cash.

Start-Up Fees

Start-up Fees for all financing and Installment Programs are non-refundable.

Installment and Finance Programs

All installment and finance programs are non-refundable and are subject to the terms agreed upon in the agreement.

Mystery Items

All mystery items are final sale and are not eligible for store credit or exchange.

Point of Purchase

Only items that have been purchased directly from Hotel Collection can be returned to Hotel Collection. Hotel Collection products purchased through other retailers, affiliates, or distributors must be returned in accordance with their respective returns and refunds policy.