Please allow 5-7 days for processing and 5-8 days for standard delivery.

Customers outside the US or with non-contiguous US addresses (APO/FPO, Guam, Hawaii) may also take longer to deliver.

Due to our fulfillment and ordering process, we are not able to guarantee any accommodations can be made to an order once placed, including alterations or cancellations.

If you need to update any information on your order, email us at support@hotelcollection.com as soon as possible!

Before you place your order, please confirm that all of your information; including your shipping address, name, phone number, credit card details, and product selection is correct; as Hotel Collection is not responsible for any mistakes. Thank you.

Be sure to Create an Account, or login, to easily check the status of your order.

After an order has been completed, you will receive a confirmation email from us as well as updates when your order is processed and shipped.

Yes, once your package is shipped, you will receive an email including your tracking number.

Click the hyperlinked tracking number to easily track your package or copy & paste it into any search engine and it will direct you to a tracking page.

Please email us with your order number and someone will get back to you.

We ship worldwide and shipping is free!

We are not able to ship to P.O. Boxes at this time.

All Wine by Hotel Collection wines are final sale only. Customers may not return or exchange any wine product once it has been shipped.

All orders are shipped out of our Miami, Florida warehouse and distribution center, using both FedEx and UPS.

If you believe there was an error in your order, please email us. Be sure to provide us with your product order number and an image of the incorrect product.

All transactions are secure and encrypted. We accept payments from ShopPay, AmazonPay, PayPal, GooglePay, Apple Pay, and all Debit/Credit Cards like Visa, Discover, Amex, and Mastercard.

A member of our team is happy to assist you. Please email us and be sure to include your product order number and/or email address used to place the order.

Our Wine Collection is grown, harvested, and bottled by artisan winemakers at one of the region’s oldest wineries and vineyards. The terroir nuances in each bottle are developed across the 4-acre vineyards in the appellations of Navarra and Rioja, Spain.

We sourced the highest quality wine from the region and hand-selected the finest grape varietals for each of our wines.

Our team went through blind taste tests and hired a renowned sommelier as our consultant to provide our customers with a curated assortment their house guests will swoon over.

On each wine product page, simply click the "Subscribe & Save" button to get wine delivered to your door monthly.

A government-issued ID card will be checked and scanned at the time of delivery. An adult 21 years of age or older is required to be present with their ID upon delivery of any alcohol purchase. For this reason, we recommend shipping to a work address or an address where someone will be available to sign.

We are always looking to partner with like-minded retailers who share our vision. We will always share our partnership launches across our social media platforms.

The Wine by Hotel Collection Rewards is our loyalty program.

Once you join, you'll earn points on qualifying purchases and other interactions with us. You can use these points to redeem for money off at checkout and other exclusive rewards. The more points you have, the higher your loyalty tier and the more benefits you will earn!

Create a Wine By Hotel Collection Account. Simply sign up with an email address and create a password.

Simply login to your Account Portal to alter your subscription. From here you can easily:

• Review purchase history
• Manage subscriptions
• Swap or add products
• Pause deliveries
  

With more features coming soon!

Please email us for assistance.

Alterations must be made to your order within 48 hours of the charge date confirmation email or SMS notification that you receive.

We will also send you email and SMS notifications, where you can easily manage your subscription. Please allow 2 days for processing and 5-7 business days for standard delivery after every billing cycle.

Manage your delivery frequency by logging into your Account Portal.

To reset your password, please go to the login page and then click on "Forgot Password".

Email us.

Subscriptions can be canceled at any time after 2 payment cycles. You can cancel or update your subscription in your customer portal.